Who we are

Prashant Agarwal brings over 25 years of leadership experience across technology, telecom, and digital businesses to Secova's HRTech and benefits administration ecosystem. Having led large-scale operations and transformation programs at global organizations such as Amazon and Vodafone India, he combines deep P&L ownership with expertise in product strategy, customer lifecycle management, and scalable program execution. At Secova, Prashant drives business growth by aligning technology, compliance, and client experience to deliver seamless employee benefits and lifecycle solutions. His experience in building high-performing teams, launching customer-centric propositions, and managing complex, multi-market operations enables Secova to partner effectively with enterprises navigating evolving workforce needs and regulatory landscapes.

Bret has over 40 years of industry experience in customer and employee care. He brings deep expertise in digital transformation, customer engagement, and ROI-driven service delivery.

Gail brings over 40 years of experience in customer service and operational management. She is known for driving operational excellence and ensuring consistent, high-quality service delivery.

Caryn has over 17 years of industry experience in customer service, benefits administration, and client account management. Caryn has a proven track record of improving client satisfaction, streamlining processes, and driving operational efficiencies.

Andreia has over 25 years of experience across call center operations, customer care, and client servicing. She leads with a goal-oriented, responsible, and customer-focused approach.

Andrew has over 11 years of industry experience in employee benefits and service delivery. He has managed major audit projects ranging from 1,000 to more than 180,000 dependents.

Roxanne has over 20 years of experience and excels in handling escalations, priority calls, special cases, training, and call center SLA management.

Kelsey has over 15 years of experience in customer service and client relations. She ensures all project tasks, reporting, timelines, and client requests are delivered in line with approved agreements.