The task of managing benefits services is a daunting one that often leaves HR benefit staff overwhelmed. To alleviate this, many organizations have chosen to utilize Secova’s vast experience and desirable solutions in delivering Benefits Administration Services (BAS). Secova designates an Account Management Team suited to each BAS client to oversee solutions from implementation through ongoing service delivery. The team creates a detailed project plan to transition the client onto Secova’s platform and into service delivery teams. We strive to become a seamless extension of each client’s HR department and to maximize the engagement of benefit participants.
Secova’s technology and customer support philosophy are designed to:
- Enhance employee satisfaction through communication and support
- Identify employee benefits needs and enhance benefits planning
- Manage compliance, financial, and regulatory risk
- Reduce health care and benefits administration costs
Complexities of provisions within new laws make it challenging to administer benefit changes, manage dependents, and meet today’s reporting requirements. Secova’s HR and benefits administration solutions not only offload these overwhelming activities, but also unburden client personnel through custom tailored BAS solutions that directly impact a client’s bottom line and ability to legal compliance.
Each client has the option to outsource the entire process of Benefits Administration, or focus only on specific areas where administrative support is needed. Secova’s BAS solutions include online enrollment, data and eligibility management, premium billing/reconciliation with consolidated invoicing and premium remittance, retiree services, COBRA administration, absence management, and direct billing