The eligibility verification support you receive from Secova will relieve your staff from managing these time consuming inquiries as well as help identify trends and potential improvements in the communication process.

Eligibility Verification services include:

• Response to employee questions regarding coverage, co-pays, etc.
• Answers to inquiries from doctors and pharmacies re-eligibility verification, pre-authorization, and coverage levels
• Information for third-party administrators related to employee eligibility, research, and other issues
• Tracking, reporting and analysis