What is Employee Advocacy? Simply put, Employee Advocacy is taking ownership of every issue or question your employee may have in regards to their benefits or the services we are providing on behalf of you, our client. Whether it is a problem with a claim or a request for assistance in finding a primary care physician, our Benefit Specialists are trained to quickly identify and resolve that issue on behalf of employees, to relieve your staff from HR & benefits coordination responsibilities.

• Employee-Centric Support Secova is available to support the needs of your employees' and retirees' 24 hours, 7 days a week, 365 days a year. We aim to improve your employees’ access to, and satisfaction with, their benefit programs with our full employee advocacy call center support services.
• High Tech & High Touch Secova's services combine a full-service call center and enrollment services with online self-service tools to provide your managers and employees with immediate access to the HR and benefits-related information they need so you can stay focused on your company’s business.
• The Right Answer at the Right Time…Every Time Secova’s HR and Benefits Administration Call Center solutions are designed to answer your employees' benefit inquiries and eligibility verification with consistent, accurate information to resolve even the most complex issues. Root cause analysis and process streamlining will boost your first call resolution performance, reduce repeat calls and ultimately reduce operating costs.

For over 14 years, Secova has been operating HR and Benefits Administration Call Centers on behalf of some of the largest employers in the United States. The key to our success in supporting our clients' employees is based on the concept of full Employee Advocacy Support for employee and retiree benefit inquiries, enrollment/verification transactions, life event changes and other HR related issues.